In compliance with Bank Negara Malaysia’s directives, we are pleased to publish the Insurers and Takaful Operators-Repairers Code of Conduct. This code outlines the standard, responsibilities and benefits for repairers participating in the motor claims ecosystem.
The code aims to promote professionalism, transparency, and fairness in all motor claims repairs and encourages both panel and non-panel repairers to participate voluntarily.
[Download the Insurers & Takaful Operators-Repairers Code of Conduct PDF (Here)]
Why the Code matters:
- Ensures ethical and transparent practices in motor claims repairs.
- Strengthens professionalism across the repair industry.
- Encourages voluntary participation from non-panel repairers, fostering industry-wide standards.
Repairers’ Obligations Under the Code
Key responsibilities for repairers include:
- Adhering to ethical and professional repair standards
- Providing timely and accurate reporting of all claims
- Cooperating fully with insurers and Takaful operators
- Maintaining high service quality for all customers.
Benefits of Participating
- Recognition as a trusted repairer within the industry
- Access to preferred panel networks.
- Support in maintaining professional service standards.
- Opportunity to contribute to an ethical and transparent motor claims ecosystem.
For clarification or assistance regarding the Code, may contact: Allianz.Panel@allianz.com.my