Services

Our range of services is matched by our expertise in a range of disciplines. We also have partnership with our major clients to broaden the strength of our adjusters and help to smooth the working process.

The main objectives for the partnership programs with our major clients are to fulfill the following key objectives:

· To improve quality of service
· Ensure customer focus by fair-minded, helpful attitude and prompt assistance at all times
· Focus on improvement in overall claims costs
· To work with partners to achieve all the above objectives more closely and efficiently

Working as a preferred adjuster in our partnership programs, MSM International will ensure that our service to our partners will be of highest quality while practising our quality values of:

· Fast response to our client’s instructions
· Providing technically accurate and up-to-date services
· Effective execution of negotiations
· Management of all activities to achieve all objectives agreed with clients
· Prompt and courteous service to both clients and policyholders